Our team oversees SEND travel support. We make sure our services run smoothly by communicating with everyone involved. This includes parents, carers, drivers, travel escorts and schools.
If you are thinking of applying, you can contact us if:
- you need help with your application form
- you would like to discuss personal travel budgets
If receiving SEND home to school transport, you should contact us if:
- you have any concerns or problems with the service
- you move schools or home
- a trusted adult won't be home to collect your child
- your child is unwell and does not need transport
- your child will be returning to school and need transport
Tell us as soon as you can if there is a problem, even if it seems small.
Please remember to be kind and respectful with drivers, travel escorts and the SEND Travel Support Team. Threatening or aggressive behaviour can lead to home to school transport being stopped. If this happens, the only assistance offered would be a Personal Travel Budget (PTB).
How can I contact the SEND Transport Team?
📞 0191 277 4646
- Term time: Monday to Friday - 7.30am to 4.30pm
- School holidays: Monday to Friday - 9am to 3.30pm
📧 Email our SEND Transport Team
✉️ SEND Transport, Newcastle City Council, 3rd Floor, Civic Centre, Newcastle upon Tyne, NE1 8QH
Please note that the service is closed throughout the Christmas school holiday period.
What happens when I call?
Our business support team will pick up your call. They can help with general enquiries and questions.
If they can not help, your enquiry will be passed onto the SEND Travel Support Team. A member of our team will contact you as soon as they can. We will calmly take details from you. This will help us know how we can help.
Urgent queries will immediately be shared with the SEND Transport Office or manager.